At pkid, responsible gaming is not just a legal checkbox — it is a genuine commitment we take seriously every single day. Whether you are betting on a PSL match from Lahore, spinning slots from Karachi, or playing Teen Patti late night in Islamabad, we want every session to be enjoyable, controlled, and within your personal limits.
This page explains the tools pkid provides, the policies we enforce, and the steps you can take to keep your gaming experience healthy and balanced. If you ever feel things are getting out of hand, we are here to help — 24 hours a day, 7 days a week.
pkid builds responsible gaming tools directly into the platform — not as afterthoughts, but as core features every player can access from their account settings at any time.
Set daily, weekly, or monthly deposit limits in PKR directly from your pkid account settings. Once a limit is in place, it takes effect immediately and cannot be increased until a mandatory cooling-off period has passed. Decreasing your limit is always instant.
Choose to exclude yourself from pkid for a period of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is completely locked — no logins, no deposits, no bets. We also block any marketing communications during this period.
Set a maximum session duration so the platform automatically reminds you — or logs you out — after a defined period of continuous play. This helps prevent the kind of extended sessions that can blur the line between entertainment and compulsion.
Enable periodic pop-up alerts that display how long you have been playing and how much you have wagered in a given session. These gentle reminders give you an honest, real-time picture of your activity so you can make informed decisions about continuing.
Define the maximum amount in PKR you are comfortable losing over a set period. Once your loss limit is reached, pkid will suspend betting activity for the remainder of that period — protecting your bankroll and your peace of mind automatically.
Need a short break but not a full self-exclusion? A cooling-off period of 24 hours, 48 hours, or 7 days temporarily suspends all deposit and betting activity on your account while keeping it open. Ideal when you just need a step back to regain perspective.
Activating any responsible gaming feature on pkid takes less than two minutes. All tools are accessible directly from your account dashboard — no need to contact support unless you prefer to do so.
Need help right now? If you would prefer to have a pkid team member set any limit or exclusion on your behalf, contact us any time at [email protected]. We will action your request within one hour during business hours, or first thing the following morning for overnight requests.
Important: Self-exclusion requests submitted via email are treated as binding and are processed with the same urgency as in-app requests. Once confirmed, exclusions cannot be reversed during the selected period — even if you change your mind.
Log in to your pkid account — visit pkid Login and enter your registered email and password. Make sure you are on the official pkid.bet domain.
Navigate to Account Settings — click on your profile icon in the top-right corner of the dashboard and select "Account Settings" from the dropdown menu.
Select "Responsible Gaming" — within Account Settings, locate the Responsible Gaming tab. All available tools — deposit limits, loss limits, session timers, cooling-off, and self-exclusion — are grouped here in one place.
Choose your tool and set your preferences — select the specific tool you want to activate, enter your preferred limit amount in PKR or duration in days, and review the confirmation summary carefully before proceeding.
Confirm activation — click "Apply" to confirm. Decreases to limits and self-exclusion requests take effect immediately. Increases to limits are subject to a minimum 24-hour review and cooling-off period before they become active.
Receive confirmation — pkid will send a confirmation email to your registered address summarising the change made, the effective date, and instructions for how to contact support if you have any questions or concerns.
Honest self-reflection is the first step. Read through the questions below and consider whether any of them describe your experience. There is no scoring — this is simply a prompt for private reflection.
If you answer "yes" to two or more of these questions, we strongly encourage you to use pkid's responsible gaming tools or seek support from a professional organisation.
Do you find yourself spending more money on pkid than you originally planned, or chasing losses to try to win back money you have already lost?
Have you ever lied to family members — a spouse, parents, or siblings — about how much time or money you spend on online gaming or sports betting?
Do you feel restless, irritable, or anxious when you are not able to play, or do you think about gaming frequently throughout the day even when doing other things?
Have you ever borrowed money, sold personal possessions, or used funds set aside for household expenses — like rent, utility bills, or children's school fees — to fund your gaming activity?
Have gaming losses ever caused you significant stress, depression, anxiety, or disrupted your sleep, work performance, or personal relationships with people close to you?
Have you previously tried to cut down or stop gaming but found yourself returning to it despite your intention to stop, or felt unable to control the amount you wager once you started?
Responsible gaming is embedded in how pkid operates as a platform — from the way we verify accounts to the way we monitor activity and respond to player concerns. Below is a detailed explanation of each pillar of our commitment.
pkid requires all players to complete identity verification before depositing funds or placing bets. During KYC, we verify your full name, date of birth, and a government-issued ID — such as a Pakistani CNIC — to confirm you are 21 years of age or older. Accounts that cannot be verified are suspended until documentation is provided.
We apply enhanced due diligence for accounts showing high-volume activity or unusual betting patterns, consistent with our obligations under our international gaming license and anti-money laundering (AML) framework.
pkid's platform uses automated monitoring to identify patterns that may indicate problem gambling behaviour, such as rapid increases in bet size following losses, unusually long sessions without breaks, or frequent deposits after fund exhaustion. When these patterns are detected:
Note: Proactive outreach from pkid is never a punishment — it is a genuine check-in. Our team is trained to approach these conversations with empathy, not judgment.
Any registered pkid player can request self-exclusion at any time through Account Settings or by contacting support. Additionally, a third party — such as a concerned family member — may request exclusion on behalf of a player by providing sufficient identifying information. All such requests are treated seriously and processed promptly.
Players who are self-excluded will not receive any promotional emails, bonus offers, or re-engagement communications from pkid for the duration of their exclusion period. Attempting to circumvent self-exclusion by creating a new account is a violation of pkid's Terms & Conditions and will result in permanent account closure.
pkid does not target marketing communications at players who are currently self-excluded, on a cooling-off period, or who have previously expressed concerns about their gambling behaviour. We do not use misleading bonus language that overstates winning probabilities or downplays wagering requirements.
All promotional materials on pkid include responsible gaming messaging and age restriction notices — consistent with the standards expected under our international gaming license.
All pkid customer support agents receive training in responsible gaming awareness, including how to identify signs of problem gambling during player interactions, how to respond with appropriate empathy, and the correct procedures for escalating welfare concerns to the dedicated responsible gaming team. We treat every player interaction as an opportunity to support healthy gaming behaviour.
pkid is Pakistan's premier online gaming destination. When you play with us, you play on a platform that genuinely cares about your wellbeing. Join today, set your limits, and enjoy the game — for players aged 21 and above only.
21+ only. Gambling involves financial risk. Never wager more than you can afford to lose. If you feel gambling is affecting your life, please use our self-exclusion tools or contact support.